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Returns

What is your return policy?

We want you to love your pair of boots as much as we do! But, if you're not completely satisfied with your order, please reach out so we can make it right. Your first exchange is free. Only unworn, unaltered boots with original packaging and unbroken tags qualify for an exchange or return within 30 days of the original purchase. Only purchases made directly at polame.cn bet356网站will be considered for returns or exchanges. Allow up to 2-3 business days for your exchange to be processed once your package arrives at our warehouse.

NOTES

For a full refund, a shipping charge of $10.00 will be deducted.

bet356网站If product is returned outside the 30-day window or if worn, damaged and not in original packaging, Bonanza Boots will be unable to honor or refund the merchandise. Unqualified product will be sent back at customer's expense.

How do I return my items?

Send us an email at hello@polame.cn.

Once your return is approved, you will receive an email with step-by-step instructions and a prepaid shipping label via email. Please make sure to use the return shipping label that we provide (we pay the shipping cost!) and reuse the original shipping box or bag you received it in, to send it back.

What are my return options?

We currently offer returns for an exchange or a full refund in the original form of payment. If you are looking to try a different size, we recommend doing an exchange so you can get your new order ASAP!

How many times can I exchange?

The first exchange is FREE. We cover the shipping costs. At the moment we can only offer ONE free exchange. For a 2nd exchange, shipping fees must be paid by the customer. 

Will my shipping costs be refunded?

If you pay for Ground or Expedited shipping and decide to return an item, your shipping costs will not be refunded. You will only receive a refund for the items that are being returned.

Need more help?

Feel free to reach us at hello@polame.cn with any additional questions regarding returns or exchanges.

 

 

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